Over the last few weeks, we have repeatedly told you about the overheating problem of Radeon RX 7900 XTX graphics cards experienced by some users. AMD, intervening on the matter, had stated:
We are working to determine the root cause of the unexpected throttling experienced by some users while using AMD Radeon RX 7900 XTX graphics cards from AMD. Based on our observations to date, we believe the issue is related to the thermal solution used in AMD's reference design and is present on a limited number of cards sold.
We are committed to addressing the issue for the cards interested. Customers experiencing this unexpected throttling should contact AMD Support (https://www.amd.com/en/support/contact-call).
The situation, according to what Igor's Lab colleagues reported , involved only a limited number of specimens that has a defect in the cooling system. Scott Herkelman, senior vice president and general manager of AMD Radeon, said the company knows how to identify affected cards and has promised they will all be replaced. In particular, he said:
We have the solution and we are ready to ship. Call our technical support if you bought it from amd.com or call our partners if you bought it from them – they have [spare] drives. We know how</a> to make sure they are good and we will ship them to you right away because we want you to have a great product.
It all boils down to a small batch of steam rooms that has a problem as it doesn't contain enough water, but it makes up a very small percentage. We understand that this is the root cause.
AMD also pointed out that "Made in AMD" cards are absolutely safe to use and that Radeon RX 7900 XT models do not have this problem as they were made with different design and have a different cooling system.